At Bridgestar, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, our exchange and return policy is designed to make the process as smooth as possible.

1. Eligibility for Returns and Exchanges:

• Products must be returned within 30 days of the original purchase date.
• Items must be in their original condition, unused, and with all original tags and packaging intact.
• Products that are damaged due to misuse, improper handling, or wear and tear are not eligible for return or exchange.

2. Non-Returnable Items:

• Customized or special-order items.
• Products marked as final sale.
• Items with missing accessories or documentation.

3. Return Process:

• Contact us at sales@bridgestar.com.br or call +971 50 947 9002 to initiate the return process.
• Include your order number, product details, and reason for return in your request.
• Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

4. Exchange Policy:

• Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit will be issued.

5. Refunds:

• Refunds will be processed to the original payment method within 7-14 business days of receiving the returned item.